Your payment is due in full at the time of the reservation. All deposits are non-refundable, no exceptions. Should you need to change your dates, you can reschedule your reservation any time without penalty, as long as the change is requested at least 14 days prior to your arrival date. Please keep in mind that our rental rates fluctuate significantly depending on the dates. The modified reservation might be different than your original reservation amount. Except as provided below, if the reservation is cancelled more than 14 days from your arrival date, we will hold the payment for one year for you to apply to any future booking. If the cancellation is less than 10 days from your arrival date or you do not inform us of your decision to cancel, the deposit is forfeited, and the reservation may be charged in full. There are no refunds for early checkouts.
There is a $250.00 cleaning fee if you smoke in our cabins, houses or tiny homes. You are responsible for the cost of damages and/or extra cleaning requirements. These additional charges, with a MINIMUM of $250.00 will be applied to the credit card used to pay your deposit at time of booking or used to pay the balance of the reservation. Additionally, any cigarette butts not properly disposed of, there will also be a 5.00 charge of each cigarette butts found on the ground. A video will be made as documentation to provide proper count.
No refunds will be made for break down or malfunction of appliances (televisions, Internet , etc.) air conditioners, heaters, the presence of insects, critters or wildlife.
All guests will be responsible for damage to furniture and electronics (i.e. damaged television, broken bed frame, broken sleeper sofa, etc.) Guest will be responsible for all intentional or reckless damages, and the credit card on file will be charged. Guest also authorizes agent to charge any expenses relating to intentional or reckless damage, cleaning of the unit beyond a normal cabin clean (EX: heavy partying, trash, etc.), or theft of any property from the unit to the credit card on file for that cabin. The guest who uses their credit card for the deposit is considered the responsible party, and all necessary charges concerning said cabin will be charged to the credit card on file, no matter who in the group caused the damage.
We are not responsible for lost or stolen items. Please check your unit thoroughly prior to your departure for any personal belongings. If you notice you have left an item behind, please call our office and every effort will be made to locate the item. We are not responsible for items left in your unit by you or other rental guests that may have occupied the unit before you. If you locate any items in your unit after check-in that do not belong to you, please let us know immediately.
The unit you are renting is under management by Cumberland Lake Cabins, LLC. Under no circumstances will Cumberland Lake Cabins, LLC be responsible to you or your guests for any loss, expense, damage, claim, or injury, direct or indirect, consequential or otherwise, caused or incurred, as result of any action or inaction by Cumberland Lake Cabins, LLC or their agents, employees, subcontractors, third parties, other guests, or any other party. Cumberland Lake Cabins, LLC reserves the right to refuse or discontinue service to any person and/or rescind any contract for accommodations or guest services. Cumberland Lake Cabins, LLC be responsible for accidents or injuries to guests or for loss of money, jewelry, or valuables of any kind for any reason. By renting the unit you agree to indemnify and hold Cumberland Lake Cabins, LLC harmless from any and all claims and loss of any and all guests using the unit as your guest pursuant this agreement.
Reservation Agreement & Policies along with all other policies of Cumberland Lake Cabins, LLC that you execute and acknowledge including, without limitation, smoking policy, check-out policy, security camera policy, and keyless entry lock policy constitute the entire agreement of the parties with respect to your rental of a unit from Cumberland Lake Cabins, LLC and may only be modified by a subsequent written agreement executed by the parties. This agreement and the performance thereof shall be governed, interpreted, construed, and regulated by the laws of the State of Kentucky. The parties agree to submit any matter arising out of this Agreement to the federal courts located in Adair County, Kentucky and the state courts located in Adair County, Kentucky . The parties further agree that said court shall have exclusive original jurisdiction over any matter relating to or arising from this Agreement and the parties’ rights and obligations under this Agreement. Each of the parties hereby expressly waive any objection or defense it may have to the personal jurisdiction of the federal and state courts located in the State of Kentucky. If Cumberland Lake Cabins, LLC must seek remedy in court for any reason, all attorney’s fees and court costs shall be paid by the guest.
All rental units must be registered to and occupied by an adult 21 years of age or older. Please limit occupancy to the cabin maximum and adhere to pet of the cabin (service animals are welcome in all our properties). In the event of damages or extra cleaning requirements, additional charges may be applied to the credit card used to pay your deposit at time of booking or used to pay the balance of the reservation, if different. Linens and towels are provided along with basic kitchenware and utensils. A starter supply only of soap, dishwashing detergent, toilet paper, trash bags, and paper towels will be provided. Upon arrival, please report any damages, shortage of supplies, or housekeeping issues immediately. We will do everything we can to make sure your cabin is ready for your stay. It is our mission to provide you the cleanest cabin in Kentucky so that you will become a repeat guest. However, there are rare occasions where your cabin might not be fully presentable by 4 p.m.